Be aware of JLA, completely agree with a previous reviewer that this company has changed big time over 18 years Ive been in the trade. No longer the personal touch and Ive had a nightmare with 5 brand new JLA driers over two years Ive owned them. On top of this different workers will tell you different things in JLA and continuous problems with extortionate invoices. Ive tried to contact Credit control with concerns over a demand for an invoice with no luck. They will ignore you when you want to make a complain but intimidate clients with action if raised invoices are questioned. I miss the people who use to work for JLA years ago, friendly, attentive and always helpful, what a shame this companies greed to take over the industry has changed their company so much in recent years. I have only written this review as I can not get a response from the accounts team who are ignoring my emails.
Really bizarre. Asked if they could fix an urgent leak in a boiler, they said yes and we filled out all paperwork. First engineer went to the wrong address. Called to rearrange another and was told I'd be called back in 10 minutes. No call came. Waited almost 2 weeks for them to arrange for someone to fix said urgent leak. It seemed like they didn't want our business, so got another contractor out for the following day.
Hopeless...bought a commercial tumble dryer from them which broke down within a week. They are prepared to buy it in and mark it up to sell to you but when it goes wrong they can't help. The engineer who turned up (for a gas appliance) was not Gas Safe registered and said he'd never seen the model before. They don't stock the spares which have to come from Belgium. I must have called them 20 times and never once have they had the courtesy to call me back
Awful service. Call the engineer 3 times. They didnt showed up for the first two appointments. And appeared eventually on the third appointment. And I got a bill of 148, called their service, they said because the engineer said they machine is working fine, so they have to charge that. I bought the machine less than a year. And if it got caught with buttons, it will flip up, stop working. And they said there is nothing wrong with the machine, they have to charge me, because I have to pay for engineers labour and caller charge if theres nothing wrong. But the machine kept flipping up, just when the engineer was, the machine was working. And they charge for 148 for less than 5 minutes service, failed to show up twice. Is this ridiculous? Stay away from them please, the most awful service I have ever experienced.
Always a fantastic service from this company . Rang up on the Wednesday at 4.30 and requested an engineer to look at my washer. The lady on the phone was very helpful and booked me in for the following afternoon, I got a phone call from the engineer the next morning at 8.30 am to say he was on way. He quickly sorted problem in a professional and friendly manner and advised me on maintaining my machine . Very very happy and wouldn't use any other company!!!
JLA Ltd is a UK Laundry based in Ripponden, Yorkshire and the Humber. JLA Ltd is located at Meadowcroft Ln, Ripponden, Sowerby Bridge HX6 4AJ, UK.
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